Poor Service

It's been a month now since I put through a request to have my telephone line and ADSL internet to my new property. There was of course confuaion with the call centre staff as per usual, I told them I wanted to keep my same telephone number but when the contractor arrived he said it was a new line with a new telephone number. He was sent away and asked to log the job correctly. Since then I've calling almost daily and going into the store to have this issue corrected and still nothing. I'm so tired of this run around. I have to work from home urgently but it is impossible now thanks to *********** staff not knowing how to do their job. I want to be contacted immediately for an explanation and to be informed when this week my line will be installed.