poor service

my internet sp Webafrica put in a fault log for a Telkom technician to come and check my speed of my internet line.. This was done at the beginning of last week. no one came until sunday the 29th I got a call from this number ***, the person said he would come at 10am....I waited the entire day and no one came.. I didn't even goto church because I was waiting. still no one has come yet I get a text message to rate the technicians service who came to my house....