Poor service

My name is Francisca Likotsi Spoke to Sharne fromJacobs from telkom advised i am still owing R 1071.42 i also got a call stating i am owing over R 2000 i had called in last year asking as to what was going on with my account is there go in and when they want theres a time in august where they took over R 20000 and other they will debit 1000 and couple rand where as my installment is R 200 i was advised that my contracted had ended and everything was cancelled was given a refference number ***AH and again there was an sms to confirm Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***6 Please do not reply to this SMS.....and i the second sms was to say they cancelled it ref no;***5 they have been so inconsistant and very unprofessional i also spoke to one of the consultant around july she was very rude and advised i can go speak to her team leader if i wanted, i asked to speak to the leader said she is home the service is very poor and they just robbing people wanna get rich over night through our hard work i am really not happy and disappointed with the service i have been calling in on various occassions but no one is willing to assist me