1 reviews | Active since Mar 2012

18 Nov 2016, 16:00

Poor Service

<p>Trying to cancel my ADSL line since we are moving. Send the cancellation form to ********** to get an automatic reply "The recipient's mailbox is full and can't accept new messages at this stage" so I tried getting hold of someone on Telkom Chat with the friendly service you come to expect from Telkom.</p> <p>1:14:34 PMYogeshnie: I do not deal with cancellations.<br />1:15:06 PM You: so who do I speak to then<br />1:17:22 PM You: there is no other way for me to find out, another email address from you<br />1:17:56 PMYogeshnie: There is only the email address and the store that deals with cancellations.</p> <p>So now I have this problem, firstly the email address to use is not working, now I am expected to go into a store to do my cancellation.<br />So here is my trick question to Telkom, what other option is there for me that is not in the country at the moment?</p> <p>Thank you Telkom looking forward to your speedy response.</p>

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Replies (1)
Telkom
Telkom's reply19 Nov 2016, 11:27
Official

Hello nealmitchell

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,