BN
Brenda N

1 reviews | Active since Nov 2016

16 Nov 2016, 17:34

Poor service

<p>Shocking service received from Telkom call centre . I have done my application for a WIFI mega deal with the call centre because I was so tired of dealing with the branch. Application was sent on the 25 October to Nhlanhla Myaka. I have waited for feedback with no response , when he responded back to me only now this week to tell me he was on leave. I find this so pathetic , where is the back up. Then still asked to sign the forms and re send everything , starting all over again and I'm still waiting and I guess I have to beg for feedback once again. Seems as if there is no sense of urgency . Can someone please call me from Telkom, since they don't even answer their calls in the branches</p>

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Replies (2)
Telkom
Telkom's reply17 Nov 2016, 12:54
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply25 Nov 2016, 13:21
Official

Hi,

We regret the longevity to resolve your query. As per system your contract is active and in use.

Should you have further queries, feel free to contact us: ***

Regards,
Joshua
Telkom Social Media Team.

Best regards,