Poor service

<p>It's been well over 23 days since I left my Huawei router at telkom mobile pine crest centre. I was told that it will take 7 to 14 days for the product to be fixed and delivered. Till now I have not received the product or any feedback. I have visited the store numerous times and told that the router is not there and that it will come soon . I have been losing out on making use of my data since October yet I am still paying for the contract. This had caused me to spend a further R300 or more in data as I have to keep filling mobile data than using wifI. I have been very patient but now I need proper answers and a solution! </p>