1 reviews | Active since Nov 2016

09 Nov 2016, 06:47

Poor Service

<p>We have a small portable wi fi rout</p> <p> </p> <p>my wife and i decided to upgrade from out small telkom wi fi portable to a uncapped special which telkom was advertising,good deal but what followed was just plain poor service delivery and one would have thought that in todays ratrace for business telkom doesnt seem to care much...a technitian came out to install everything but it didnt work as shoul and he said that there was underground cables that was old and had to go log a call for another team to do that part of the problem he was having...3 days later telkom sent a sms saying a tech would be on site between 8am and 4pm..and no one came out even after a sms was sent saying he was despatched .. i lost a half days leave bec of this but hey why worrie..its not there leave!!and best of all now they only comming out in 2 days time not even the day after they were suppose to?So now they are going to bill us full... not even worrying bout the days lost and all the other things i had to but aside for nothing...i dnt even know what to say because its not even funny but it wnt help anyway..bec they just dont care ..thanks telkom for ur fast optic fibre wana be service...</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply09 Nov 2016, 10:45
Official

Hi johan-labuschagne,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,