1 reviews | Active since Oct 2016

24 Oct 2016, 17:34

**** poor service

<p>I have been trying to cancel my telkom account since the 1st of September but i am getting no joy from telkom. I am stil waiting for a consultant to contact me, and in the meantime I'm still paying for a service i dont use because i moved.</p>

0
Replies (2)
Telkom
Telkom's reply24 Oct 2016, 21:23
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply05 Nov 2016, 08:26
Official

Hello

To date the line is still hosted by your service provider.Please contact Web Africa to release the line back to Telkom so we can arrange the cancellation.Currently no release has been done which the account will accumulate charges until e received the line back to Telkom to action the cancellation on our end.We have also send you an email after we have contacted you

Thank you and Regard

Celiwe

Telkom Social Team

Best regards,