Poor service

Poor service from Telkom. I had a line with Telkom which I handed over to a friend at a different address. The physical transfer of the line was successful. Now the part that telkom is finding difficult is transferring the account onto my friends name. After a couple of months it disappeared from my telkom dashboard. Then months later they only started debiting my friends account. Now a year later she is having problems accessing the internet. Whenever she contacts the call centre they say that the account is still on my name. My friend has done everything that she can to get this right but Telkom isn't doing their part.