Poor Service

<p>I sent in a claim to telkom insurance Finrite and had to wait a week after getting a response to say my claim was approved. However, when receiving my email to say that my claim was approved my Excess was R1614.35. i was confused and emailed Finrite back asking an explanation as to why my excess i R1614.35. i did not get a response, i then called the call centre only for an agent to tell me that the reason why my excess if R1614.35 is because there is a 20% penalty fee for claiming within 6 month of getting the insurance. i would understand this if it was written anywhere in my policy schedule that was received after joining the insurance company but this was not the case.</p> <p>i refuse to pay a 20% penalty fee when this was not stipulated in my contract agreement with Finrite. If this matter is not resolved i guarantee i will take this to higher authority.</p>