1 reviews | Active since May 2015
Poor Service
<p>I would not recommend ANYONE to sign up with Telkom/Telkom Mobile. They have thee WORST service ever.</p>
Hi Mohammed,
We are truly sorry that you feel that way... please advise if there's any way that we can assist you... elaborate on your problem you have then we can help.
*** was created for this post... please respond or email us on ***, and I'm sure we can resolve the problem.
Again, we apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Mohammed,
We are truly sorry that you feel that way... please advise if there's any way that we can assist you... elaborate on your problem you have then we can help.
*** was created for this post... please respond or email us on ***, and I'm sure we can resolve the problem.
Again, we apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Ilhaam,
The only way you can resolve the problem is by reactivating my account as it has been suspended but it has been paid. Other than that, there is no other way to resolve this problem. It is really a huge inconvenience for me. Yes, you have processes, but what if your customer's have an emergency while their account has been suspended and have no other way to contact their nearest family? Will Telkom then take responsibility for this? Yes, I know that it was my own fault that I went in arears, but that has been resolved and paid for now, now all I want is my account unsuspended. Hope that you understand.
Kind Regards,
Mohammed
Hi Ilhaam,
The only way you can resolve the problem is by reactivating my account as it has been suspended but it has been paid. Other than that, there is no other way to resolve this problem. It is really a huge inconvenience for me. Yes, you have processes, but what if your customer's have an emergency while their account has been suspended and have no other way to contact their nearest family? Will Telkom then take responsibility for this? Yes, I know that it was my own fault that I went in arears, but that has been resolved and paid for now, now all I want is my account unsuspended. Hope that you understand.
Kind Regards,
Mohammed