WZ
Wim Z

1 reviews | Active since Oct 2016

04 Oct 2016, 09:32

Poor Service

<p>I cancelled my Telkom line on 14 Jan 2016 and have sent the cancelleation subsequently a few times again. I visited the Telkom branch in Centurion mall who told me the only way to cancel a service is to mail the cancellation e-mail address. I received sms's from Telkom regarding the outstanding debt. I phoned the number e few times and the response was always that they would sort it out for me. I was handed over to a debt collecting company. I explained to them the story and sent them all my correspondence without any success. They treatened me with an ITC listing and legal action. I will never make use of the services of Telkom again, they are like any other goverment department, absoluetly pathetic.</p>

0
Replies (1)
Telkom
Telkom's reply04 Oct 2016, 21:42
Official

Good evening.

Sorry for the inconvenience caused. Our team will attend and be in touch.

Please also e-mail us at *** with your ID number, and quote your reference in the subject line: AI***

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,