WM
Willie M

1 reviews | Active since Dec 2012

24 Mar 2015, 14:50

Poor service

I created a order on 25 Feb 2015 order number ***A for my line to move to my new Premise. I received a sms on 15 March (THREE WEEKS LATER!!!!!) for conformation on the installation date which was this Friday 20 March.<br> Sipho a INDEPENDENT CONTRACTOR for telkom phoned me on Friday and told me he will only be at my house tomorrow. Sipho arrived at my house on Saturday 8h30. After about one hour of testing the line he told me he needs access to a home owner's premise because the telephone pole connecting my line is located inside that premise. I went with Sipho to knock on the door but there was no one home. I left a note asking for a suitable time for access to the premise, the owner got back to me and access was given to Sipho TODAY. Now Sipho needs access to other premises as well due to the 2x telephone poles are also located inside someones premise.<br> SIPHO PHONED ME AND TOLD ME THERE IS NOTHING HE CAN DO !!!!!!<br> REALLY TELKOM?????<br> TELKOM YOU HAVE TIME TILL END OF BUSINESS ON FRIDAY 27 MARCH TO RECTIFY THIS PROBLEM.<br> You will not receive a cent from me till this issue have been resolved and I WILL DEFINITELY NOT PAY FOR THE MONTH OF MARCH.<br>

0
Replies (1)
Telkom
Telkom's reply24 Mar 2015, 18:05
Official
Hello WMalherbe,

Thank you for making contact with us.

Please be assured that this matter has been escalated to theTechnical team and feedback will follow.

Your reference number is SM98590.

We apologise for any inconvenience caused.

Regards,
Sanele Buthelezi
Telkom Social Media

Best regards,