Poor service

<p>I moved to Ngodwana I am living in the Sappi village, and I am using a landling for internet I pay for a 4mb per second line and my line is faulty I am lucky if I get more than 1mb per second out when I do my speed test I did report the problem to my service provider and they did their part to report the problem to telkom and finally a telkom technician called me to work on my faulty line he told met they are bussy with an upgrade in the exchange an it should be done within 2 weeks, that was more than a month ago I am still waiting for the feedback my line is still faulty I treid calling the supervisor of the area but he never picks up his phone I also send him and his supervisor a email but still no reply and so I am waiting for my feedback and I am paying my full price for something thats not even working half the way it should be can someone please help and tell me how to get them to fix my faulty line or to give me feedback on whats happening </p>