ZN
Zanele N

1 reviews | Active since Nov 2014

21 Sept 2016, 15:38

POOR SERVICE

<p>I bought 2GB data on Sunday but the data never uploaded. I called their call center and logged a case # ********** 7. I was told that the matter will be resolved within 72 hours. I called back again today since the 72 hours had lapsed and I was told that they are still investigating the matter and that someone from their technical department would call me back. I never received the call.</p>

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Replies (1)
Telkom
Telkom's reply22 Sept 2016, 09:32
Official

Hello zan_zan

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,