Poor service

<p>I have sent a request to change my debit order on 8 August , received confirmation that the email is received but still nothing has been processed, I asked that the debit order be moved, it wasn't and then becuase it didn't go through I was charged R228.</p> <p> </p> <p>Poor service from whoever manages emails, and then I have to pay for it.</p> <p>Please either amend my debit order date or cancel my service.</p>