Poor service

<p>I bought a phone online at Telkom for R139, after 5 to 6 days the phone arrived everything was in perfect working order accept the 1 card reader was not responding. I called the customer service and spoke to Sphlele ( still have the emails) to come and collect the phone on the 24th of August. He sent me an email with a cancellation form to come and collect the phone, I completed and returned the form. I did not get any respond from him, confirming that it is correct and that he received it. </p> <p> </p> <p>I called again to ask if everything was in order ? A lady confirmed with me that after spoking with Sphilele he did give the form to the back office. Up to date I still have the phone after he told me collection is plus minus 5 days.</p> <p> </p> <p>The 2nd problem I have i went to the Cape Gate office and received excellent service where I took out another Huawei P8 lite for my wife. Earlier in the day i cancelled my phone which i bought online. The person I spoke to confirmed with me that there would be a penalty for out of box failure, I agreed with him that it would be fine and that I would get the R139 back.He informed me someone will call me today or some time tommorow to confirm the cancellation on the 25th of August. Untill today no one has called me. I asked the sales assistant at Cape Gate to assist me with the cancellation as well, he informed me if i bought online I need to cancel online.</p> <p> </p> <p>I got a statement on Saturday for a bill of R400 for both phones. I emailed the customer care complaints and they informed me no cancellation was logged, tell me how is this possible? I have all correspondance emails from your 180 support. How come everybody has different stories and my contract is still not cancelled, I will not pay the bill for september for their neglegence to logg it. </p> <p> </p> <p>Lastly please explain to me how is a contract for R139 per month suddenly R200? where is the fine print that I missed.</p>