Poor Service

<p>End of April i had app**** for the telephone thinking that it is a landline , well that is how the sales person explained it to me. Once i received the telephone i had difficulty in connecting it so i contacted the call centre who could not assist me , then i went to the store and was advised at the store that i was given a landline with a cellphone number. That was NOT what i wanted so i asked them to cancel it. It took forever before this was can cancelled. Over the weekend i received an invoice stating that i owe telkom a cancellation penalty fee. Why should i pay this if your consultants are not trained properly to explain exactly what they are promoting let your consultant pay it since he did not explain it properly. I asked for a landline , and he said that it is a landline. Throughout the conversation not once did he mention that it is landline phone with a cellphone number and that we would be charged the same rates as calling from a cellphone to landline or Landline to cellphone. I already have a cellphone contract. Had i known that it is more like a cellphone contract i would have never taken it. </p> <p> </p> <p>I am so disgusted with the service received from Telkom. It will be a miracle if Telkom actually calls me to settle this issue or maybe it will take a few months with 100s of calls and complaints on hellopeter to get this query sorted out. </p>