1 reviews | Active since Sept 2016

02 Sept 2016, 14:21

Poor service

<p>Telkom,</p> <p>I am utterly disappointed in the service I have been receiving. Been trying to cancel my internet services and landline for four months. I have:</p> <p>1. Gone in to a branch and signed a cancellation</p> <p>2. Cancelled the contract online</p> <p>3. Went to Telkom head offices and attempted to cancel and was promised it would happen</p> <p>4. Lodged a complaint on facebook</p> <p>Nothing seems to be reaching anyone willing to give me an ounce of service. And you now owe me R3000 to date. I expect this to be addressed and reimbursed for the said amount otherwise legal action will be taken.</p>

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Replies (2)
Telkom
Telkom's reply03 Sept 2016, 14:18
Official

Hi Mariette,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply03 Sept 2016, 14:18
Official

Hi Mariette,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,