iG
itumeleng G

1 reviews | Active since Sept 2014

01 Sept 2016, 07:30

Poor Service

<p>I app**** online for a contract with telkom last month and terms of the contract was i will get an additional 500MB data on top of the agreed data. When I got the contract it was almost mid month and I only got little data which i was told might be prorata. I understood. I was told i will get full data on the 1st Sep. That didn't happen. When I contact customer service I'm told they can see I was supposed to receive 1GB every month, not even 500MB. I am then told to visit telkom store. I didn't visit telkom store when applying for the contract and I am very far from a telkom store. This is such an inconvenience as I had to buy data from my pocket and I will be charged full amount for benefits I didn't receive. If they can't delivery they should just take their phone and cancel the contract. I'll look for better service elsewhere.</p>

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Replies (1)
Telkom
Telkom's reply02 Sept 2016, 09:09
Official

Greetings Itu12

We understand why you want to bring this to our attention we have requested the mobile team to investigate the case.The case has a reference,and the number is AI***

Regards

Celiwe

Telkom Social Team

Best regards,