1 reviews | Active since Sept 2014
Poor Service
<p>I app**** online for a contract with telkom last month and terms of the contract was i will get an additional 500MB data on top of the agreed data. When I got the contract it was almost mid month and I only got little data which i was told might be prorata. I understood. I was told i will get full data on the 1st Sep. That didn't happen. When I contact customer service I'm told they can see I was supposed to receive 1GB every month, not even 500MB. I am then told to visit telkom store. I didn't visit telkom store when applying for the contract and I am very far from a telkom store. This is such an inconvenience as I had to buy data from my pocket and I will be charged full amount for benefits I didn't receive. If they can't delivery they should just take their phone and cancel the contract. I'll look for better service elsewhere.</p>
Greetings Itu12
We understand why you want to bring this to our attention we have requested the mobile team to investigate the case.The case has a reference,and the number is AI***
Regards
Celiwe
Telkom Social Team
Best regards,
Greetings Itu12
We understand why you want to bring this to our attention we have requested the mobile team to investigate the case.The case has a reference,and the number is AI***
Regards
Celiwe
Telkom Social Team
Best regards,
