Poor service

<p>Very poor service experienced from Telkom. We reported our line not working due to a tree knocking the wires off the pole. This was done on the 12 August 2016. We phoned for an update 10 days later and were advised that a technician had been a signed and we would have the line repaired shortly. Again we called on the 25th and we're told that our issue had been esculated and would be attended to. Again we called on the 26th and we're informed that our esculation would be seen to and a technician would be with us that day. It is now the 27th August and I called again this morning and again I am waiting. I have found the staff very pleasant but the end result is still no line repaired. Where to now. I have reference and esculation numbers but what must I do with them when we get no service?</p>