POOR SERVICE

I did a upgrade from ADSL line to Fibre my router was delivered on the 5th and the some day Vumatel did the installation of fibre and was live some day on the 7th i called Telkom for activation in which i was told my order was still pending in will be sorted within a day cause in was wekeend when was router was delivered on the 9th I called again and I was ask to give to give VT number and i give to the and still some thing on the 11th I called again i was told my problem would be sorted in an hour and a supervisor by the name Annele will call be back and she didn't and the whole weekend no call on the 14th I called again and was on the call for over an hour and been transferred to one department to other explaining over and over still no help today the 15th of October i ask the agent that signed me up to help and Telkom consultant called but also couldn't help because still the order is pending and I'm billed in the process and also have a pending issue with account department for a refund that is not yet been made from last moth for services that i was paying from last year October but was not rendered this is totally unacceptable poor service at it best but if we skip a day without paying we get cut off immediately