Poor service

<p>I cancelled a jack that was never put in on the 13th of July. I was told that it was cancelled and that i will be credited. To my surprise i saw today when i got my new account that it has not been cancelled. And that i am still being charged for it with interest. This is really unacceptable. Why am i being told one thing when it is not happening. Correct my account and send me my new account before the end of the month - this is not my error it is Telkoms so correct it ASAP</p>