Poor service

<p>Its been 10 days that I've had a fault logged with No response at all. Twitter says the fault has been 'escalated' what *******. My ADSL line has been down for over 12 days! All this after I had just paid for the month. Why must I pay for a product that I do not get? All they say about Telkom is true. Poor internet speeds, poor service, no follow up on faults. 8 logged faults since I signed up in August 2015- that is ridiculous!</p>