1 reviews | Active since Feb 2014
Poor service
<p>I was upgraded to fibre with a 60day trial of 10mb uncapped which was free. The whole deal was to try the line and they would call to change to fibre equivalent of my adsl, all of which was supposed to be free. Toward the end of that period Telkom did not contact me so I contacted them. After 2 call centre agents with no clue what was going on a third finally helped. I received a hefty bill now saying I cancelled a 24month contact for the 10mb line. To add to it all my password was changed without my authorisation so much for security so i had no internet for 3days which I was billed for although Telkom messed up. The wifi on the router it's faulty and i logged it but no resolve there. The new fibre line is on a 24month contact which nobody disclosed at all. Now I am tied down to telkoms **** service. You really offer mine choice but to take my business elsewhere</p>
Hi Zaheer Gmail
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment and Billing department, feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi Zaheer Gmail
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment and Billing department, feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
