YvdZ
Yvonne van der Zwan

1 reviews | Active since May 2011

18 Mar 2015, 10:28

Poor service

We moved to a new office and contacted Telkom (before we moved) to move our phone system, telephone lines and ADSL line to our new office.<br> We have been waiting a month for a technician to come out. Till date no one has come to our office to move our telephone lines. <br> A technician came out for our ADSL line but left because he short something, it has been a week and the technician has not come back yet.<br> We do not get any feedback from them as to what the delay is. I phone them every day to find out what the status is.<br> We are losing business and cannot do our work.<br> I found out today, 18 March that the person that handled our request (Esther) put the wrong street number therefore no one has come out. It was scheduled to moved our lines on 6 March after I struggled to get it arranged and once again there is no communication from Telkom's side and it has still not been done. The request was submitted 23 February.<br> <br> We have only received VERY POOR SERVICE from Telkom.

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Replies (1)
Telkom
Telkom's reply18 Mar 2015, 13:31
Official
Hello Yvonne2010,

Thank you for your post.

Your query has been escalated to our Technical Support Team for further assistance and feedback will soon follow.

We sincerely apologise for the inconvenience.

Ref SM97135.

Regards,
Didi Guma
Telkom Social Media Team
hp@telkom .co.za



Best regards,