Poor service

<p>Submitted application for uncapped wifi, about two months ago, week after that agent came to configure line, found problem with supply cable from manhole to the house, since then im struggling to get some feedback on the status, logged complaint at store, mail senior customer care ops, all without any joy, to a point where i was mailed that my line is active, just to find the faulty line was not attended to.Hopeless at the moment. </p>