Poor service

I sign a contract with Telkom for a monthly data of R59.90. I gave all the information banking details, before I even make the 1st payment my account was ****med I told them I went to the branch 01.07.2022 and they gave me a statement to go and pay at PEP I did so as attached my proof of payment. I went back again to the branch they said I am not owing they show -R1.00 and they gave a number to call when I was told. The reason I call or go to branch office was because of the confusing SMS's that doesn't make sense one will be your account is paid and the next you are owing, if I call the call center the voice will tell me your account balance is R59.90 if which I do agree I will make payment on the 27.10.2022

They never try to debit my bank in these 3 months of which I believed they got a notice that I closed it, now in October they debit me I got a notification from Std Band of Telkom unpaid reversed, again in a week they did they same sending Telkom unpaid. I am owing Std Bank R147.00 by 2 now. I couldn't close the account for some reasons but my salary is no longer paid to them. The call center lady told me I should not go to Telkom shop they know nothing, how will I know that I asked her, where was I suppose to go? She told me my word will be against theirs because there was no recording. I wanted to go to the higher H/O to get clarity coz she said we at billing do this but it was collection who did that and insisting I am owing. I ask the address she gave me Johannesburg one I told her but I said I am in Cape Town she gave me a phone number to call *** to ask them. My account is suspended after all those calls I made. I was told on the other branch that i went to on the 01.09.2022 when i ask why they do not suspend me if I am owing? He said no they will not to the other branch I went where I open my account they ask me , are you still getting data I said yes they said so you are not owing please call them this is not the 1st complain about the same issue, WEDNESDAY MY ACCOUNT WAS SUSPENDED.

I need the manager of Telkom to answer i got all proof of payment.

thank you