HD
Hanru D

1 reviews | Active since Jun 2016

24 Jun 2016, 09:59

Poor service

<p>Telkom lines cancelled December 2015 because business closed down. One calender month notice was required. Account should have been closed January 2016 and refund of fees and deposit paid back end of January. Account still accrued charges until April 2016 and then we received an account for May where a credit shows but still no payback has taken place.</p>

0
Replies (2)
Telkom
Telkom's reply26 Jun 2016, 10:20
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI ********** .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

HD
Hanru D's update05 Jul 2016, 13:43
Reviewer Update

Despite Telkom replying that I will be contacted, no further action has taken place. Acc no is ********** 23725. Poor poor service