KH
Khumbulani H

1 reviews | Active since Jun 2014

16 Mar 2015, 10:48

Poor Service

Hello Peter. On the 1st November I tried to cancel my telkom mobile contract at Greenstone mall. But the agent who assisted me didn't capture my request.<br> <br> When I got back from holiday, I sent another request this time via email to [Email Removed] on the 3rd of February. On the 24th of February I got a response saying that I needed to fill another form and promised that it will be dated as per my first request. Since then I haven't got any feedback. I send emails but I dont receive responses from them. Their call center can't assist me and they cannot give me retainme direct line. <br> <br> And I am still expected to continue paying for something that I cancelled. Last week I received a call from nudebts saying that I owe telkom mobile.<br> <br> Thanks<br> Patrick

0
Replies (1)
Telkom
Telkom's reply16 Mar 2015, 16:29
Official
Hello kp Hlatswayo,

Thank you for taking my call,

Kindly note that our Cancellations Team will investigate this matter as urgent and feedback to you the soonest.

We do apologise for the experience.

Your ***.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team

Best regards,