Poor Service

<p> I have been struggleing with telkom for over a month on my faulty adsl line, a technician has been by my house twice and couldnt find the problem but the problem still persist, my ping is 350 on average and my line disconnections intermittenly, when contecting ISP they could see that im losing packets on my line, this is something that telkom for some reason couldnt pick up, i eventually contacted a company where telkom outsources their work to come have a look, it turned out that the box had a bee hive inside and the copper wires were rusted, something the telkom technician didnt bother to check, my other problem is getting the technicians to contact me to arrange when to come check for faults, theres been another 3 occasions where the technician rocked up without notice and could not help as i was not home, i spoke to a call centre agent 3 times about arranging a time and all 3 times i was told that i would be contacted on a time only to find out later that a technician had already stopped by without notice. Am i supose to sit at home whole weeking waiting and hoping the technicians arrives when im there??</p>