Poor service
<p>I moved to a new house,on 04/05/2016 i called the call centre and explained that i did not receive the new address as it is a farm holding and that the technician must call me in order to explain to him. Telkom scheduled the transfer for 17/05/2016I did not receive a call. On 18/05/2016 i called the call centre again to find out what happened i also contacted the facebook telkom group to inform them that the technician must call me and gave them an estimated address as a parcel was delivered here at the address. They kept on saying they would escalate it and give me feedback,now after 2 more reschedules and 1 "a technician has benn dispatched"sms i am still without internet. The twitter team also said they will ensure I receive feedback. On 31/05/2016 I received a call from Telkom if my line is working and there was no technician here to reconnect my line. I need the line in order to complete things but Telkom keep on postponing and beating around the bush not fixing my line,but expect payment on time for a service not being done by them.</p>
Hi Renierg79
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM239128
Regards
Luleka
Telkom Social Media Team
Hi Renierg79
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM239128
Regards
Luleka
Telkom Social Media Team
Hi,after 3 times receiving a sms that a technician has been dispatched,nobody arrived and I did not receive a call before they came. Today I received this sms but the line is not installed yet?
Dear Customer, Fault 315CTK070616 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS
Hi,after 3 times receiving a sms that a technician has been dispatched,nobody arrived and I did not receive a call before they came. Today I received this sms but the line is not installed yet?
Dear Customer, Fault 315CTK070616 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS
After receiving a call on 09/06/2016 the guy i spoke to asked me if my line is working, i informed him that no technician was their to install the line yet and i still di nit have internet access. Apparently the technician went to my old address today i got a call again and they went to the wrong address and not the new 1 that i gave on 25/05/2016. I made 2 calls to your call centre on 04/05/2016 and 17/05/2016, on 25/05/2016 i went into the telkom shop in rustenburg,waterfall mall where they got me into contact with the persons dealing with the transfers. I made a payment to date for services up until 17/05/2016 and will make a payment again as soon as i have access to my internet, I AM NOT GOING INTO TOWN TO PAY MY TELKOM BILL at any other shop. I will from now on only make payments via eft. So get your act together and transfer my line.
After receiving a call on 09/06/2016 the guy i spoke to asked me if my line is working, i informed him that no technician was their to install the line yet and i still di nit have internet access. Apparently the technician went to my old address today i got a call again and they went to the wrong address and not the new 1 that i gave on 25/05/2016. I made 2 calls to your call centre on 04/05/2016 and 17/05/2016, on 25/05/2016 i went into the telkom shop in rustenburg,waterfall mall where they got me into contact with the persons dealing with the transfers. I made a payment to date for services up until 17/05/2016 and will make a payment again as soon as i have access to my internet, I AM NOT GOING INTO TOWN TO PAY MY TELKOM BILL at any other shop. I will from now on only make payments via eft. So get your act together and transfer my line.