QN
Quintin N

1 reviews | Active since Jun 2012

26 May 2016, 13:52

Poor Service

<p>Good day,</p> <p> </p> <p>We installed a new ADSL line at our home recently. When we placed the order we spesifically asked for a debit order to be put in place.</p> <p>2 Months later our line gets suspended due to non payment. I called 10210 and the advised me that no debit order was loaded. I made a payment 3 days ago and my line is still suspended... </p> <p> </p> <p>I called 10210 again today and they advised me that I have to wait another 48 hours for reconnection.</p> <p> </p> <p>What is going on??? Please assist!!! Fed up with Telkom!!!!</p>

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Replies (1)
Telkom
Telkom's reply27 May 2016, 13:45
Official

Hi quintinnell

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team