SM
Sikholiwe M

1 reviews | Active since Aug 2013

12 May 2016, 11:20

Poor Service

<p style="color: #555555;">Telkom Mobile has failed to fulfil my contract cancellation request in 3 counts, for what reason I do not know and whenever I call them to get the status of my request they always tell me that there is no cancellation request logged on my contract. I logged the first request in February 2016 and later called their call centre to find out on the status of my request but I was told that there was no cancellation request logged and everytime I call them I cant get a clear reason why all my requests have not been fulfilled and why they do not appear on their systems. They have continued to load me with airtime and data I no longer need and I am sure they will be smilling when they debit my account for a contract I no longer want :( .</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I no longer want the contract on my *** number. I don't know what to do with this now. Sikholiwe Mkhize :(. Im fed up with Teklom Mobile </p>

0
Replies (1)
Telkom
Telkom's reply12 May 2016, 13:19
Official

Hello mavovo88

This response serves as confirmation that your query has been received.

Your reference number : SM232682

A consultant from our mobile team will be in contact to assist with the query.

Regards

Noleen

Telkom Social Media Team.

Best regards,