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Logan G

1 reviews | Active since Jun 2014

11 May 2016, 09:53

Poor service

<p>Placed a cancellation request on 25 April 2016. Recieved automated response that I would be contacted by a retention/cancellation agent in 14 working days. To date no contact. Called 10210 @ 11:30 11 May 2016. Agent tells me there is no retention/cancellation department any as at Aug 2015. Told me to go to Telkom store and putthe phone down. How do I know that the service is to be cancelled and when as well as what is the outstanding balance I need to pay to settle the account. I am confused !!!!</p>

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Replies (2)
Telkom
Telkom's reply13 May 2016, 06:25
Official

Good day Govendl3

Thank you for making contact with us. Please e-mail your ID number (***) for our team to look into this and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

LG
Logan G's update26 May 2016, 09:58
Reviewer Update
What nonsense To date no contact by any Telkom agent and worse still the service is still active You have exceed bpth your 7 day retention policy as well as your 30 day notice period I have called in several times already to have this resolved. I was told by agent Sakhumi on 5 MAy at 11:50 am that this cancellation would be provisioned on the 25th of May. To my horror, the service is today still active. I called in again and have been told by Linda Nkutha that there is a backlog in the cancellatiosn department and hence this has not been serviced. I am yet again disgusted and dissapointed by Telkom.