Poor service. 2nd Hello peter post, because i still did not get feedback on my first post.

<p>PATHETIC SERVICE!!!! Struggling for 3 months now with Telkom, logged... 9 case numbers and it just gets closed without any service. PATHETIC TELKOM!! Please give me a service ASAP!!</p> <p> </p> <p>REQUEST FOR REFUND:</p> <p> </p> <p>Reason for refund:<br />- We upgraded from 5GB to 10GB<br />- 10GB was delivered on 20 Jan 2017<br />- 5GB was deactivated on 20 Jan 2017<br />- 10GB was sent back with cancellation form within 5 days cooling of period (box unopened) on 25 Jan 2017</p> <p><br /> - We did not have any active service or active modem from Telkom from 25 Jan 2017 onwards. R606.07 was billed for the month of February for the 5GB plus the 10GB, which we did not have access to and which we sent back within the cooling of period with the cancellation form.</p> <p><br />Appreciate your URGENT FEEDBACK in this regard.</p> <p>Below is the feedback we got from Telkom regarding this...bus nothing further, no one contacted us. PLEASE ACTION URGENTLY!</p> <p> </p> <p>Official private business reply:Good day</p> <p>Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.</p> <p>Your Reference: AI ********** </p> <p>We apologise for any inconvenience caused.</p> <p>Regards,<br />Moenieb.<br />Telkom Social Media Team.</p> <p> </p> <p>&</p> <p> </p> <p>Good Morning,</p> <p><br />Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.</p> <p>Your reference number: ********** 1</p> <p><br />We apologise for any inconvenience caused.</p> <p>Kind regards,<br />Launa<br />Telkom Social Media Team</p>