Poor Service

Good day

I signed up for a Telkom contract last month and Telkom insurance, I requested to be debited on the 28th of every month and I gave the consultant that were helping me my banking details. So today I got surprised when a robot called me to confirm my debit order yet when I tried to accept the debit the call drops. I would be very disappointed if you do not debit me in time and I will not be paying the extra R200 as it will be not my fault. So kindly get someone to debit from my account as I do not want any complications. And I am not happy with the fact that I am unable to communicate with a consultant from billing when calling the call centre