Poor service

<p>App**** online for Lte contract. I was contacted by telkom agent who said that they will deduct R199 as a credit check which will be then be credited back to me on m<span style="font-family: 'Avenir W01';">y first invoice. The amount was deducted from my bank account but I have not yet got my money back</span><font face="Avenir W01">. I had queried a month back regarding this and sent emails to two different Telkom agents and this is now my third case number. The second case number was stated as resolved following which I had contacted the call centre and they told me to go to any Telkom store to resolve the matter, which I did and was told that the store cannot do anything and a third case number was raised. I am becoming frustrated at the service of Telkom who cannot even see details of me initially taking out the online contract.</font></p>