Poor service

Where to start, We been battling to get the details sorted out for a wireless telkom package since the 19th of Feb 2016 spoken to many managers and many staff members even posted on their Facebook page and its the same answer every time we will look into it and get back to you. So what we did was try get a ADSL package spoke to a consultant named Mikandie and he assured me that the area we in is covered by the ADSL option, get told to pay the deposit which we duely did the next day. Got told a technician will contact us to arrange installation of the ADSL option, get a call today to say that there is no copper line to us and they cannot assist us, yet to say very cheesed as the guy pulled the wool over our eyes in that regard as well. Try to call Telkom to arrange my refund, so i get told i will get a credit so my question then was to both consultants that i spoke to i have no account how will i be credited, they were not sure . So now they have money of mine with no idea on how they will pay me back. They are worst company to deal with cause no one wants to take responsibility for their actions and keep pointing fingers elsewhere.