poor service

Walked in telkom shop at liberty mall kzn on the 21th march 2016 ,signed a simple mobile deal ,while signing the deal the area manager was in the shop ,the consultant told there is no stock of the phone but the area manager said no problem just order the phone and the phone will be in the store the next day, i was very happy with that arrangement , the following day came and there was no phone .the consultant told me that phone will be here in the one weeks’ time, still no phone that’s the second promise made to me, on the 30th march ,the third promise was made to me by the store manager that I would receive the phone on the 8th April, still no phone, tried calling that telkom branch no answer, I eventually took my documents back walked over to Vodacom and got my phone over the counter, besides the bad service that I received. I have a bill for R228 for a 5gig wifi deal for only R99.CAN SOMEONE PLEASE HELP ME BECAUSE I AM FRUSTRATED OF ASKING TELKOM TO DO SO!!!!!!!