Poor service

I was called by telkom sales consultant and offered a contract as my current laptop contract was expiring. I signed up for that contract telephonically. The router was delivered to me on Friday (01/04/2016). I have since been trying to get the new sim card activated so I can use this product without success. I spoke to a person by name of BhenguZ. I emailed her all the information that she requested and she promised to escalate the matter, but nothing has been done. I called back in on Wednesday (06/04/2016) and spoke to Siviwe Mgevane, he too took all my information and promised to escalate the matter, nothing...I'm still waiting. Very bad service