POOR SERVICE

what a horrible service at Telkom,i lost my phone i wanted to blacklist it i am now told that my sim card was registered under someones name and passport was used.....HOW???? I NEED A PROOF OF THIS LIES AND FROM WHAT I KNOW A NETWORK PROVIDER DOES NOT HAVE ACCESS OF RICA INFORMATION ALL I WANT IS TO REPORT MY ****** DEVICE. THE SUPERVISOR BY THE NAME OF Amanda mayengese WAS HORRIBLE TO THE CORE