Poor service

I am highly disappointed in Telkom services. Last month I called Telkom customer service and notify them about my financial situation. The consultant that assisted me,told me straight that it's not there problem and that I have an agreement with them. I need to ensure that I pay my account on time. I was so shocked with what she's telling me. I told her that I know that I have a contract agreement with Telkom but atleast I'm notifying them that I will be paying rather late my account due to my financial situation. Telkom suppended my account which I understand due none payment. I've made a manual payment on the 25th July and Telkom debated my account on the 26th July which they took the instalment of June and July. I understand that they had to debated both months. What I don't understand is why Telkom handed me over to the collections for 3 months. This now has an effect on my credit, I only missed one month payment but I'm handed over for 3 months. Does it makes sense,no it doesn't. After all I always have to call Telkom about my benefits,as I don't get what I've signed up for. I am always told that the benefits was a promotion for only 3 months and now I get only XYZ. This is bull**** because if you sell something,then everything should be explained clearly to the customer. I'm tired of calling in everything single day to get help. I need to understand why am I being handed over for more then a month,then Telkom debits my account and plus I did a EFT transfer. I need to understand why haven't the money been allocated to my account as yet and why am I still showing in arrears.