Poor service

Hi Guys. I had a cell phone ****** and had to go to telcom to cancel my contract and open a new contract. This was done, but obviously I also had to continue paying on my old contract until completion in November of this year. On 10th July my account was suspended. I was told that I had reach my limit. It was established that I had been billed for June and July subscription AND the month of July on my old contract. (A total of 3 months subscription. Telcom have admitted that they should have generated 2 separate invoices but made a mistake. Hence I reached my limit. On Wednesday 10th June I contacted the call centre as was promised that I would be reconnected within 5 to 24 hrs. Since then I have phoned every single day and told the same thing. On 2 occasions I have been promised a call from a manager. It never happened. I am a Nursing services manager for a retirement village and on call 24 hrs a day. I have had to buy a second phone and purchase airtime to maintain contact. It is now more than 24hrs. In fact 120 hrs have lapsed and still not connected. I am desperate. Please help.

Many Thanx.

Lesley Gubler