Poor Service

I went to telkcom Highveld Mall, the service & treatment that I received was poor i water for 15 minutes, nobody approached me to even ask if I have been assisted as I was waiting a ticket was called when I approached the staff member to ask even if I want to as ask something do I need a ticket for that or I can ask you , she rep**** you need a ticket to be assisted so I asked for telkcom number to my surprise she gave it to me after she told me I needed a ticket to be assisted, they were 3 people that came after me & they already had tickets so I asked for the number to you preferably call telkcom as I couldn’t wait . Only 2 people assisting customers on a month end it was not acceptable at all. So I called telkcom only to find out that my SIM card was canceled without my permission I hv been using the SIM card for years & I loaded data on it as it was on prepaid telkcom took my money I used to buy dat only Find out it not connect because the sim was canceled I am not happy about how I was treated by telkcom staff & their service is poor I also spend 30 minutes with a consultant only to find out the sim was canceled used up my airtime as well