Poor service

I called telkom on the 27th of last month to get my adsl line moves to a new address, I called again on the 12th and I was told that the order was never put through and that the technician would be here within 2 days. I called again on the 18th and I was told that the technician would be here on the 19th, he came and hooted 4 times at the gate without giving time for my wife to respond. He came in and was here and left again without doing anything, I called telkom again and they told me that he put in a request for a pole and will only be back on the 21st. This has taken almost a month and it is very unprofessional. After every phone call I was told that I would get a confirmation SMS and I have not received one!