Poor service

I app**** for an online mifi 5gig @R99 on the 04/03/2016 after a complaint I was contacted by Gugu Duma who did an online application and informed me that the process would take 2 days after 4 days I emailed Gugu to find out what was going on as I got no feedback she was all confused and requested for a copy of my Id. She then responds saying rudely that my application was declined and i should go to a Telkom direct store. If i was declined how can I reapply at a direct store? Telkom just transferred a landline contract in my name with no issues on my credit rating so how is this possible. I have not had any issues with my credit rating and would like a report of this asap. I can not believe how bad the service is at telkom why advertise for something if your service is so poor. The service I received really stinks.<br>