Poor Service

As an existing Telkom customer,i app**** online for a cellphone contract on the 07th of March. My bank account was debited and i was informed telephonically that would receive my device within 7 working days.This was done through Telkom inhouse and not trough one of their agents.Ever since i have to call their USELESS call center operators who seems not to know the correct procedure because every one has a different story to tell,and their 10213 help line is basically non existing because you will be holding the whole day and no one would answer. From the 07th of march till today i have not received proper feedback from Telkom at all. The worst online and call center service i has ever came across.