poor service

my account for end feb was R926, the debit order didn't went off, i contacted 8ta on 03-03-16, they said debit order was returened by the bank, i contacted the bank and they reply that no debit order was submitted by 8ta, i contacted them again and a case was opened no ***0, i asked if i can make a manual payment to avoid double payments from new deb their collecting company, lady said no i must call again on 7 march, i called and she said i must not do anything they will call me back and sort the problem, now on 15 march an amount of R2000-00 went off for telkom and on 17 march another R408-oo, on 18 march the morning my accounts were blocked, i called 8ta and they reply they cant do anything i must wait 7 working days to clear before they reconnect, put me through to new debt and the same was said, not my fault i tried to sort out and was told to wait, account blocked now cant do anything I'm single parent, loos my data which expires end of march, payment for end march was taken before due date, now i have finacial problems cause of that, me as the customer was not at fault but i must suffer now.