Poor service

Very disappointed with Telkom. I have been told several different versions of what is required to activate the international roaming services. I submitted an online application on 2 February 2019. I phoned in on 1 March 2019 and international roaming was still not activated. The call centre has still not been able to assist with this query. I have been told that i have to apply for this 3 days before travel, then 7 days before travel, then I need to go into a store because the call centre cannot assist. On 1 March 2019 I resubmitted the application form and emailed it to a 'supervisor' - Lungi Cele, who to this day has not responded or assisted with this. I have had to travel twice now for business without having my Telkom international roaming successfully activated due to poor service. Very disappointing. I will have to reconsider my Telkom contracts I use for work purposes as the service is bad and more than a month later and no resolution.